Terms and Conditions

Welcome to CustomIQ! These terms and conditions govern your use of our website, services, and tools. By accessing our website, you agree to abide by these terms in full. Please read them carefully.

1. Acceptance of Terms

By accessing or using CustomIQ's website or services, you acknowledge that you have read, understood, and agreed to these terms and our privacy policy. If you do not agree, please refrain from using our services.

2. Website Usage

You agree to use this website in a lawful manner and refrain from any activity that could harm, disrupt, or otherwise negatively affect the platform, its vendors, or other users. Activities such as data scraping, hacking, spreading malware, or violating any applicable laws are strictly prohibited.

3. Intellectual Property Rights

All content on this website, including text, graphics, logos, images, and software, is the property of CustomIQ or its licensors and protected by copyright and intellectual property laws. No content may be copied, reproduced, distributed, or republished without explicit written permission.

4. Limitation of Liability

While we strive to provide a seamless experience, we do not guarantee the website will always be available, secure, or error-free. We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of the platform.

5. User Accounts

Users are responsible for maintaining the confidentiality of their account credentials. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to suspend or terminate accounts that violate our terms.

6. Contact

Have questions? Contact our support team at info@customiq.com.

Platform Usage

By using CustomIQ’s platform, you agree to comply with these policies in addition to all applicable local, national, and international laws and regulations.

1. Platform Fees

CustomIQ (operated by W&R Ventures) charges a platform fee to sellers for using our services. These fees may include:

• A percentage of each completed transaction.
• A flat monthly or annual subscription fee.
• Additional service charges for value-added services like marketing, logistics, or premium listings.

All fees are clearly communicated at the time of registration or checkout. Platform fees are generally non-refundable unless specified otherwise in writing.

2. Third-Party Sellers

Our platform enables third-party vendors to list and sell their handmade or curated products. CustomIQ is not the manufacturer or seller of these items unless explicitly stated. Therefore:

• We do not take ownership of products listed by vendors.
• We are not responsible for the quality, accuracy, or legality of third-party products.
• Any disputes regarding a product should first be raised with the respective seller through our dispute resolution process.

3. Payments and Transactions

All transactions are securely processed using our integrated payment gateways such as Razorpay, Stripe, UPI, etc. The final payable amount includes applicable taxes (like GST) and platform fees. By completing a transaction, you authorize us or our partners to process the payment securely.

4. Refunds and Returns

Each vendor may have their own return/refund policy. Buyers are advised to check product pages for specific terms. CustomIQ may mediate disputes where necessary, but final resolution may depend on the seller’s policy.

5. Account Suspension & Termination

We reserve the right to suspend or terminate user or vendor accounts found violating our terms, engaging in fraudulent behavior, or harming the community. In case of serious violations, legal action may be pursued.

6. Modifications to Terms

We may update these terms from time to time to reflect changes in legal, regulatory, or business needs. Users will be notified of significant changes via email or platform notifications. Continued use of the platform indicates acceptance of the updated terms.