Shipping & Delivery Information

Last updated: June 1, 2025

At Customiq, we work with trusted shipping partners including Shiprocket to deliver your handmade and customized products across India.

1. Shipping Partners

We use Shiprocket to coordinate logistics with multiple courier companies, ensuring safe and timely delivery to your doorstep.

2. Delivery Time

• Processing Time: 2–5 business days (depending on product type and customization).
• Shipping Time: 3–7 business days after dispatch.
• Total Delivery Time: Typically 5–12 business days.

Note: Handmade and personalized items may take longer to prepare.

3. Shipping Charges

Shipping charges (if any) are calculated at checkout based on product weight, location, and vendor-specific policies. Some vendors may offer free shipping.

4. Order Tracking

Once your order is shipped, you will receive a tracking link via email or SMS. You can also track your order status using the Track Your Order option on our website.

5. Delivery Coverage

We currently deliver across India. If your location is out of coverage, we’ll contact you to explore alternate solutions or cancel the order with a full refund.

6. Delays and Exceptions

Delivery timelines are estimated and may vary due to vendor availability, public holidays, or courier delays. We'll keep you informed in case of any unexpected delays.

7. Contact Us

If you have questions about your shipment or tracking, feel free to reach out to us at:

Email: info@customiq.in