Macrame bag

🛍️ Returns Policy

We want you to love your purchase, but if something isn’t right, we’re here to help.

Our return policy is valid for 7 days from the date of delivery. If 7 days have passed, unfortunately, we cannot offer you a refund or exchange.

✅ Eligibility Criteria for Returns

To be eligible for a return:

• The item must be unused, unworn, and in the same condition in which you received it.

• It must be returned in its original packaging, including all tags, accessories, manuals, and any promotional items that came with it.

• You must provide a valid proof of purchase, such as an order number or receipt.

❌ Non-Returnable Items

Please note, we do not accept returns for the following items unless they arrive damaged or defective:

• Personalized or custom-made products (e.g., name-engraved items, made-to-order pieces)

• Perishable goods (e.g., food, flowers)

• Intimate or sanitary items (e.g., undergarments)

• Digital products (e.g., downloadable files)

💥 Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the item and packaging. We’ll make it right with a replacement or full refund.

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error (wrong item, damaged, or defective).

• We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item without tracking.

💸 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

📩 Questions?
Reach out to our support team at support@customiq.in — we’re happy to assist!