Welcome to CustomIQ ("Company", "we", "our", or "us"). We respect your privacy and are fully committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, mobile app, or interact with our services. By using our platform, you agree to the practices outlined in this policy.

1. Information We Collect

We may collect both personal and non-personal information in the following ways:

• Account Information: Name, email address, contact number, and password when you register.
• Order Information: Billing address, shipping address, payment details, and order history.
• Vendor Information: Business name, GST details, bank details, and product information.
• Communication: Messages, emails, or feedback you send us directly.
• Technical Data: IP address, browser type, device information, and browsing activity collected automatically.

2. How We Use Your Information

Your information is used only for legitimate business purposes, including:

• To create and manage your customer or vendor account.
• To process payments securely and deliver purchased products.
• To communicate updates on your orders, offers, and customer support queries.
• To verify vendor identities and ensure marketplace compliance.
• To personalize your shopping experience and recommend relevant products.
• To analyze website traffic and improve our platform’s functionality.
• To comply with applicable Indian laws, taxation, and government regulations.

3. Sharing Your Information

We do not sell, trade, or rent your personal data to third parties. However, your data may be shared with trusted service providers only for essential purposes:

• Vendors: To enable order fulfillment and communication.
• Payment Gateways: Such as Razorpay, Stripe, or UPI services for secure transactions.
• Logistics Partners: Such as Shiprocket and courier companies for delivery services.
• Legal Authorities: If required to comply with legal obligations, fraud prevention, or government requests.

4. Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar technologies to enhance your experience. These allow us to remember your preferences, improve site performance, and show relevant offers. You can disable cookies through your browser settings, but certain features of our website may not function properly.

5. Data Security

We use advanced security measures including SSL encryption, secure servers, and access controls to safeguard your information. While we do our best to protect your data, please note that no method of transmission or storage is completely secure, and CustomIQ cannot guarantee absolute security of information shared online.

6. Your Rights

As a user, you have the right to:

• Access the personal data we hold about you.
• Request corrections to inaccurate or incomplete information.
• Request deletion of your personal data, subject to legal obligations.
• Opt-out of marketing communications at any time.
• Restrict or object to certain types of data processing.

7. Data Retention

We retain personal information only as long as necessary for business, legal, and tax compliance purposes. Once data is no longer required, it will be securely deleted or anonymized.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our business practices. The latest version will always be available on this page with the revised “Last updated” date. We encourage you to review this policy periodically.

9. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact us:

• Email: support@customiq.in