🔒 CustomIQ Privacy Policy

Last updated: November 19, 2025

Welcome to CustomIQ (“Company”, “we”, “our”, or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using our website or mobile app (“Services”), you agree to this Privacy Policy.

1. Information We Collect and Its Source

We collect the following types of information:

  • 1.1 Information Provided by You
    • Account Data: Name, email, mobile number, password (encrypted), profile photo (optional).
    • Order Data: Billing address, shipping address, purchase history, customization details.
    • Payment Data: Saved payment preferences and masked card details. We never store full card numbers.
    • Vendor Data: GSTIN, PAN, bank details, product/inventory info.
    • Communication: Emails, chats, or support messages.
  • 1.2 Information Collected Automatically
    • Technical Data: IP, browser type, device info, OS, timestamps.
    • Usage Activity: Pages visited, search queries, clicks, time spent.

2. Purpose of Using Your Information

We use your data for the following purposes:

  • Service Delivery: Account creation, processing orders, payments, vendor payouts.
  • Communication: Order updates, shipping status, support responses.
  • Personalization: Improve features, recommend products, analyze usage.
  • Marketing: Send offers and newsletters (you can unsubscribe anytime).
  • Legal Compliance: Tax laws, fraud prevention, safety enforcement.

3. Disclosure and Sharing of Your Information

We do not sell your data. We share information only with:

  • Service Providers:
    • Vendors: For fulfilling your order.
    • Payment Gateways: Razorpay, Stripe, banks.
    • Logistics Partners: Shiprocket, courier agencies.
    • IT & Analytics Tools: Hosting, email services, Google Analytics.
  • Legal Authorities: If required by law.
  • Business Transfers: During merger or acquisition.

4. Cookies and Tracking Technologies

We use cookies and tracking tools to improve your shopping experience. You may disable cookies in your browser, but this may affect some features of our Services.

5. Data Security and Retention

  • Security: SSL encryption, firewalls, restricted access protocols.
  • Retention: We keep data only as long as necessary for legal and operational reasons, after which it is safely deleted or anonymized.

6. Your Data Rights

You have the right to:

  • Access your data.
  • Correct inaccurate information.
  • Delete your data (subject to legal requirements).
  • Opt out of marketing communications.

7. Changes to This Policy

We may update this Privacy Policy occasionally. The updated version will be posted here with a revised “Last updated” date.

8. Contact Us

For any privacy-related questions, contact:

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